I’m proud of the fact that coming from a non manufacturing background 12 years ago, I could enjoy the challenge of bringing new ideas to some well established processes. My first focus area included learning and leading the value of major outage scheduling. Developing and managing schedules led to a desire to teach and execute those skills on a wider base. My skills were further enhanced with my membership on a Maintenance Re-design team, which allowed me to understand, connect, and communicate ideas to people with years of experience and build a rapport.

Like many SAP Power Users, my learning curve prior to Go Live was steep, but feeling a real connection with the people that I worked with, I wanted to support them. Once SAP went live, the craftsman’s use of SAP and how it would add value to their primary job was still a frustration. I wanted to teach them what SAP would do to help them in their everyday job. We started weekly training sessions that, at first, identified what they needed to know and evolved into what they wanted to know. For me, teaching is about making a connection that gives the craftsman a sense of security and trust and to give them the tools they need for success. Holding them accountable for applying the skills leaned and measuring the application in a way that is visible was what the craftsman requested as support in their success. Teaching them the benefit and what the information was used for, is the reason I was successful.

With a passion to share these skills, I joined RSI in 2004, were I am responsible for the development and delivery of our quality education. My secondary role is to support John in Best Practices Assessments for SAP PM, Maintenance and Manufacturing and development and support of Improvement Processes.

Lorri Craig